Information | The Cancer Institute Hospital of JFCR

Update : 2025-07-30

[Important Notice] Patient & Visitor Information

Although the government's recommendation to wear masks has been relaxed since March 13, 2023, everyone is required to wear a mask made of nonwoven materials at all times while in the hospital.
In order to minimize the possibility of viruses being brought into the hospital building, checks have been strengthened as follows. We appreciate your understanding and cooperation.
- Whether your body temperature was/has been 37.5℃ or higher within the past 3 days
- Within the past 10 days:
  - Whether you had/has had cough/difficulty breathing
  - Whether you live with someone who is diagnosed with COVID-19
- When determined necessary, you will be instructed to undergo a screening test, even if you are scheduled to get admitted.
- For those who come to the hospital only for dental treatment, outpatient lymphatic care, or exams, the appointment may be postponed instead of undergoing the above test.

To Patients Receiving Inpatient Medical Care and Visitors:

Visitations are by appointment only and have to be booked in advance. Hospitalized patients CANNOT come to the outpatient services areas to meet with visitors. If we find them doing so, we will give them a warning.

Hospital Visitation Restrictions

From the perspective of infection control in the hospital,
entering outside of outpatient areas is restricted.

	Number of visitors allowed Hours visitors can enter the inpatient areas
Visitation: By appointment only; for 30 minutes	3 persons 14:00~17:00
Individuals who are requested to visit the hospital to attend a meeting with doctors/nurses	Up to 3 persons 5 minutes before the scheduled meeting time
Individuals who come to see a patient before and after surgery (only to the elevator hall of the inpatient ward)	Up to 3 persons 10 minutes before the time a patient leaves the ward for operating room
Individuals who accompany a patient on admission and/or discharge day (only to the elevator hall on the inpatient ward)	ONE person only -
Individuals who pick up/drop off something (e.g. laundry) for a patient (only to the elevator hall on the inpatient ward) 14:00~17:00	ONE person only

Please fill in a ‘Visitor Card’(「入館カード」) at the entrance of Emergency Department and wear it 　when you are visiting a ward.
When you reach the elevator hall in a ward, please press the button on intercom and explain the purpose of visit.
You are not allowed to enter the ward before the designated time. Also, if you are not feeling well, you are not allowed to enter.

January 2025
Takeshi Sano, M.D., Ph.D., FRCS, Hospital Director

Everyone is required to wear a mask made of nonwoven materials at all times while in the hospital. In some cases, you may need to remove a mask (e.g., when eating/drinking), but please make sure to put on a mask when talking with others including hospital staff (all the hospital staff wear a mask at all times).
In general, ONLY THREE family members are allowed to enter the hospital only when requested by the hospital (e.g., meeting with the doctor, on the day of surgery). Under any circumstances, anyone who has body temperature of 37.5℃ or higher and/or symptoms (e.g., cough) IS NOT ALLOWED to enter the hospital building.
Please note that there are times when we will need to move patients to a different room or unit in order to ensure appropriate practice in infection control. We thank you in advance for your understanding and cooperation in this matter.
As a general rule, hospitalized patients are not allowed to go or stay overnight outside the hospital during their hospital stay.

To Patients Visiting the Outpatient Clinics, Family and Accompanying Individuals:

In general, ONLY TWO family members are allowed to accompany a patient for the outpatient visit.
Please contact us at the email address/phone number below if you meet any of the conditions listed below as we may need to reschedule your appointment:
1. You had contact with someone who has COVID-19 within the past 10 days.
2. You returned from abroad within the past 10 days.
3. You had a body temperature higher than 37.5℃ within the past 3 days.
4. You have cough and/or difficulty breathing which started in the past 10 days.
5. You have taste/smell disorder which started in the past 10 days.
6. Pneumonia was detected incidentally during CT examination.

How to Contact Us

Call Center: 03-3570-0507 (Japanese ONLY)
If you contact us via phone, please make sure to have your Patient ID card at hand.

*Please note our telephone lines are extremely busy from 9:00-11:00 AM on Mondays or the first working day after holidays and after 4:00 PM. Please avoid calling us during the busy periods if possible. We thank you in advance for your understanding and cooperation in this matter.

To Business Partners：

In-person meetings are not prohibited, but web meetings are recommended, especially if the purpose is only to meet and greet. ・Please coordinate and minimize the number of persons when you are visiting the hospital.
Please make sure to check and comply with the information in the blue box of [Important Notice to All Patients and Visitors].
Please wear a mask made of nonwoven materials at all times while in the hospital.

To Everyone Who Have Been Supporting Us:

We are grateful for your understanding and cooperation during COVID-19 pandemic. Many companies, organizations and individuals have sent us masks and other supplies since the COVID-19 outbreak. We would like to express our sincere appreciation for your warm consideration.