If you do not have Japanese National Health Insurance

You are responsible to pay for all the incurred medical expenses.

We will give you an estimated cost of hospitalization. We require you to pay the full amount of this cost estimate prior to your admission. If your actual costs are less than the amount you paid in advance, you will receive a refund. If your prepayment is less than your actual costs, you will need to pay the balance later.

Please note that we do not discount or waive any medical costs for whatever reason.

We can provide you an estimated cost of your treatment in advance. Please note that the treatment cost may vary by the type of cancer, treatment, medical history of the patient, etc.

If you have Japanese National Health Insurance

Please bring it with you for your first visit.

Even if a patient’s family member has Japanese National Health Insurance, it does not mean the patient’s medical expenses would also be covered by the family member’s insurance. If you do not have the insurance for yourself, you have to pay all the incurred expenses on your own.

If you are planning to join the Japanese National Health Insurance system upon your arrival in Japan, your medical expense will be covered from the day you are insured. Until you get Japanese National Health Insurance, all the medical costs are your financial responsibility. Please note that we cannot refund any payments you made before getting the insurance.

You would receive a certificate when you apply for Japanese National Health Insurance. Please submit it to the Insurance Check counter, counter No. 3, located on the first floor of the hospital.

Financial assistance for high medical costs

If you have Japanese National Health Insurance, “High Cost Medical Expense Benefit” is available. If your copayment exceeds the maximum which is determined by the age and income of the insured person, the excess amount will be paid as high-cost medical benefits. Please obtain “Eligibility Certificate for Ceiling Amount Application” in advance, and present the certificate to the Insurance Check Counter, counter No. 3, located on the first floor of the hospital.

For more details, please contact the relevant department of your municipal ward office or employer.

If you plan to use private or supplemental insurance

We do not send any bills directly to your private insurance company or any third parties. All bills will be sent directly to you or your family.

Please pay your bill on your own first by following the hospital’s payment procedures, and then file for reimbursement later. Even though your insurance company issues a documentation which guarantees to cover all incurred medical expenses, we cannot accept it as a form of payment to us.

We can help you prepare documents for your insurance company by translating your medical certificates into English and having your insurance claims signed by your primary care physician.

For patients without Japanese National Health Insurance

Outpatient

Please make sure to pay your bill after each appointment at the cashier counter.

Inpatient

When your physician schedules your hospital admission, please contact International Services. We will give you an estimated cost of hospitalization. We require you to pay the full amount of this cost estimate prior to your admission. You must send the full payment directly to our bank account before the date of your admission. Please follow the payment procedure indicated above even if you have private or supplementary insurance

Payment options

Credit/debit card are only accepted at the cashier counter. We do not take credit/debit card payments online or over the phone.

International money transfers

If you send a wire transfer to pay an estimated cost of hospitalization from the bank account in your home country, please note that you are responsible for the transaction fee. If your actual costs are less than your prepayment, we will refund the excess to you in Japanese yen upon your discharge. If you have a Japanese bank account, we are able to send money to that account. We do not send money overseas.

For patients with Japanese National Health Insurance

Outpatient

Please make sure to pay your bill at the cashier or self-checkout machine after each appointment.

Inpatient

You will receive a bill on the day of your discharge. Please make your payment either at the cashier counter or by direct deposit to our bank account. It is recommended that you make your payment within one week from the day of your discharge.

When using a credit card to pay at the self-checkout machine, you will be asked to enter your 4-digit PIN number.

Payment options

Credit/debit card are only accepted at the cashier counter, we do not take credit/debit card payments online or over the phone.

Not Applicable

Please note that we do not provide the monetary services listed below, regardless of your Japanese National Health Insurance status.

Foreign currencies and exchange

We do not exchange foreign currencies to Japanese yen. Please prepare Japanese yen beforehand.

Check

We do not accept payment by check.

Cash back

When you pay by credit card, we are unable to offer you cash back.
If you need to exchange your local currency to Japanese yen, please do so beforehand.

Bank / ATM Information

Bank

Mizuho Bank Tokyo Fashion Town (Main Store Branch) - 2nd floor of the East Wing, Tokyo Fashion Town.

• Bank Location
• Currency Exchange

International Bank Transfer – Travelling From Overseas

It is advised for the international patients and families to inform your bank before you leave your country that you would expect to transfer a large amount of money to Japan in the near future. Some banks have very strict policy on identity confirmation for overseas transfer, and you might experience difficulty to request for sending a large amount out of your account to Japan once you left your country.

ATM

ATM is located just around the corner of the reception on the 1st floor of Cancer Institute Hospital. No foreign bank cards are accepted. Various Japanese bank cards are accepted, but we don't transact with some banks. Please check at Cashier, 1st floor for detailed information.

Service Hours:Mizuho Bank ATM (located just around the corner of the reception) 9:00am- 8:00pm
ATM in Family mart 7:00am- 9:00pm